FAQ
Q: When will my first loan payment be due and whom will I pay?
A: Your first payment will be due 30 days from the date of payment to your contractor. Prior to making payment to the contractor, you will need to sign a Completion Certificate/Customer Warranty authorizing payment directly to your contractor. After your contractor is paid, you will receive a "Good Bye" letter from EFS indicating that your loan servicing has been transferred to GMAC Mortgage. GMAC Mortgage will also send you a welcome letter prior to your first payment with a payment invoice offering you an automatic payment option.

Q: Why should I consider ENERGY STAR qualified products when looking for a furnace, air conditioner, appliance or lighting product?
A: The ENERGY STAR label identifies energy efficient products which meet guidelines set by the US Environmental Protection Agency and the US Department of Energy. By choosing products that have earned the ENERGY STAR label, you can reduce energy use with no sacrifice in product features or quality. For more information on ENERGY STAR qualified products, visit: energystar.gov

Q: If I had taken out a loan last year for a furnace and air conditioning, am I able to take out a new loan for windows and insulation?
A: You would be able to take out a new loan if your combined total will not exceed your program's maximum loan limits and your income is sufficient to support the new payment. You must also be sure that the new items you are looking to install are allowed under your program's eligible measures list.

Q: What are the terms of the loan?
A: You can choose a loan term of 3, 5, 7, and 10 years.

Q: Since only participating contractors are eligible to offer the loan program, where can I find a list of contractors near me?
A: Select the Contractor Search tool in upper right corner of our website. You can search for a contractor by county and type of installer. Or you may call us at 800-583-5869 and we can mail you a list.